Through this new award, we will continue enhancing the Ask VA platform’s frontend and backend systems, improving Veteran and agent experiences, and strengthening integration with VA’s digital support ecosystem and enterprise CRM capabilities.
A new addition to this effort is the role of Conversational AI Specialist, expanding Ask VA’s capabilities with cutting-edge AI solutions. This specialist will bridge the gap between human-centered design and machine learning, with goals of reducing burden, personalizing support, and managing risk around AI accuracy. Core software engineering responsibilities will include AI human handoff logic, chatbot dialog flows with interactive decision trees, personalized user journeys, and ethical AI practices.
“Veterans shouldn’t wait days for an answer to their questions. Through this Ask VA Task Order, we’ll continue making improvements that improve their experience and wait time,” said Joe Punaro, CEO and founder of IronArch Technology.
With VA's mission at the center, we’re honored to help ensure Veterans have seamless, reliable, and accessible pathways to the benefits they have earned.
