IronArch Technology Earns ISO 20000 Certification
Certification illustrates company’s focus on quality and industry best practices
McLean, VA; August 16, 2019 – IronArch Technology has achieved certification under the ISO/IEC 20000-1:2011 standard for IT Service Management (ITSM). ISO/IEC 20000 is a worldwide standard for ITSM. It describes an integrated set of standardized management processes for the effective delivery of IT services. As part of the certification process, IronArch underwent a comprehensive audit of its service management system including management responsibility, governance of processes operated by others, documentation management, resource management, and continuous improvement.
“Our customers are looking for companies that understand service management principles and apply them to deliver real-world solutions. This certification affirms our commitment to provide our customers sound, industry-leading practices when providing IT services with the highest levels of quality, efficiency, and customer satisfaction,” said Jon Brooks, a Director at IronArch Technology and head of the IronArch ITSM Certification Initiative. “I’m proud of the team’s hard work that led to this achievement that demonstrates the strong service-oriented approach to how we do business.”
IronArch adds this certification to the ISO 9001:2015 certification it has held for the past three years.
“Our team is driven to provide high-quality service to our customers that exceeds their expectations,” said Joe Punaro, President of IronArch. “Following the standards embraced by ISO provides a great framework for us to deliver innovative and timely solutions.”
A Best Place to Work four years running and INC 5000 recipient for being one of the fastest growing businesses in the United States, IronArch is a federal consulting firm with the people, processes, and infrastructure to help clients accelerate change and transform their organizations. A Service-Disabled, Veteran-Owned Small Business (SDVOSB), we are routinely called upon by clients to assist them with cloud engineering, data center consolidation, digital transformation, high performance computing, and financial management challenges. Learn more at www.ironarchtechnology.com.