New position ensures continued focus on exemplary customer service as company grows
McLean, VA; April 12, 2021 – IronArch Technology, a leader in IT Modernization & Operations and Management Consulting, today announced that Caron Ward will join the company’s executive team as Executive Vice President of Customer Experience & Delivery Engagement. In this role, Ms. Ward will direct the customer service philosophy and process for teams across IronArch. She will facilitate hand offs between sales and delivery teams and act as the escalation point for all IronArch project leaders.
Ms. Ward has held leadership roles in Fortune 500 companies, including IBM and Hewlett-Packard, leading large, multi-national project teams in delivering complex system integration. Most recently she led the Program & Implementation Management practice of LMI. She has managed a large-scale IT transformation program for the U.S. Army and supported various engagements within the DoD, GSA, DHS, and other federal agencies.
“Caron will be an incredible addition to our team providing a laser focus on how we serve our customers,” said Joe Punaro, CEO of IronArch. “Our ability to partner with our customers and embrace their mission as our own has been a hallmark of IronArch and under Caron’s leadership we can scale that focus and best practices to continue to meet and exceed customer expectations.”
IronArch Technology, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), partners with clients to develop agile solutions that improve clients’ strategic and operational performance. The company provides cloud strategy and implementation, platform solution development, software engineering, and financial management support to a variety of government customers in the Department of Defense (DoD), Veterans’ Affairs (VA), and the Department of Homeland Security (DHS).
“The depth of experience, expertise, and passion of the IronArch team is impressive and inspiring,” commented Ward. “I’m looking forward to working with teams across the company to standardize how we deliver customer-focused service as we design and roll out innovative solutions that modernize how government business gets done.”
A Washington Business Journal Best Place to Work four years running and recognized by the Inc 5000 and the Association for Corporate Growth for being one of the fastest growing businesses in the United States, IronArch is a federal consulting firm with the people, processes, and infrastructure to help clients accelerate change and transform their organizations. A Service-Disabled, Veteran-Owned Small Business (SDVOSB), we are routinely called upon by clients to assist them with cloud strategy and implementation, platform solution development, software engineering, and financial management challenges. Learn more at www.ironarchtechnology.com.